Shipping policy

How long will it take for my order to be shipped?

For Pickup Orders

If you have paid for your order online via credit card or you wish to pay cash on pickup, you can collect your order at your convenience. It is advisable to phone ahead to on 03 93051357 and advise us of your collection time to ensure your order is ready prior to your arrival. If someone other than yourself is picking up the order, please provide them with the order number, and the name the order is under.

For Shipped Orders

Once payment has been received, your order is immediately placed in the queue to be packed and shipped in sequence. You will receive email notifications throughout the process as well as tracking details, so that you can easily track your order once shipped.

 Courier delivery times vary. Here are some estimates:

Victoria: 2-5 Business Days
New South Wales/Australian Capital Territory: 2-5 Business Days
South Australia: 3-5 Business Days
Queensland: 4-10 Business Days
Tasmania: 4-10 Business Days
Western Australia: 5-12 Business Days
Northern Territory: 6-12 Business Days 

These are estimates only. We always strive to use the best couriers for your area to save you time and money.

You will be impressed with our service and how fast we get your orders packed and shipped to you. 

Shipping Costs – What are they? How are they calculated?

Calculating shipping costs on our website is easy. Simply create or log into your account on our website and add items to your shopping cart and proceed to check out for a shipping estimate.

Generally as you add items the freight will only increase incrementally based on the weight of any additional goods added. Average freight costs per item get cheaper as you add more items. For larger pallet size orders Simply contact us on 03 93051357 or email us at hello@australianluxurycandlesupplies.com.au to so we can explain the services we have available for you. 

International Shipping Information

If you are an overseas customer wishing to order from us, please contact us at hello@australianluxurycandlesupplies.com.au  We will then create an international account for you that you will be able to access and order our products.

Once your order has been paid for and packed, you will be advised of the dimensions and weight. You can then organise your own shipping carrier to collect the goods.

Please note that we do not organise international shipping. However, we will support you with all the necessary paperwork required.