How long will it take for my order to be shipped?

For Pickup Orders

If you have paid for your order online via credit card or you wish to pay cash on pickup, you can collect your order at your convenience. It is advisable to phone ahead to on 03 93051357 and advise us of your collection time to ensure your order is ready prior to your arrival. If someone other than yourself is picking up the order, please provide them with the order number, and the name the order is under.

For Shipped Orders

Once payment has been received, your order is immediately placed in the queue to be packed and shipped in sequence. You will receive email notifications throughout the process as well as tracking details, so that you can easily track your order once shipped.

 Courier delivery times vary. Here are some estimates:

Victoria: 2-5 Business Days
New South Wales/Australian Capital Territory: 2-5 Business Days
South Australia: 3-5 Business Days
Queensland: 4-10 Business Days
Tasmania: 4-10 Business Days
Western Australia: 5-12 Business Days
Northern Territory: 6-12 Business Days 

These are estimates only. We always strive to use the best couriers for your area to save you time and money.

You will be impressed with our service and how fast we get your orders packed and shipped to you. 

Shipping Costs – What are they? How are they calculated?

Calculating shipping costs on our website is easy. Simply create or log into your account on our website and add items to your shopping cart and proceed to check out for a shipping estimate.

Generally as you add items the freight will only increase incrementally based on the weight of any additional goods added. Average freight costs per item get cheaper as you add more items. For larger pallet size orders Simply contact us on 03 93051357 or email us at hello@australianluxurycandlesupplies.com.au to so we can explain the services we have available for you. 

International Shipping Information

If you are an overseas customer wishing to order from us, please contact us at hello@australianluxurycandlesupplies.com.au  We will then create an international account for you that you will be able to access and order our products.

Once your order has been paid for and packed, you will be advised of the dimensions and weight. You can then organise your own shipping carrier to collect the goods.

Please note that we do not organise international shipping. However, we will support you with all the necessary paperwork required.

Pricing Policy

The products offered  are subject to availability and may be withdrawn at any time. We Australian Luxury Candle Supplies reserve the right to refuse to accept an order in whole or in part. We will process your order once you have registered and we have received your payment details.

All pricing is subject to change without prior notice.

REFUND POLICY

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection law and regulations. Please note that there may be limitations to your right to return and obtain a refund for products. However, these will always be subject to your statutory rights.

There are a number of reasons why you might want to return a product or make a claim for a refund, credit or replacement product:

• Change of mind - You made an error or no longer need the product
• The product is not conforming to specifications
• You received the wrong product
• You received a damaged product
• Your order got lost in transit by the courier company
• Your delivery was incomplete

In case of a “change of mind” claim, there are some items that are ineligible for return. Due to our hygiene and quality control purposes, we do not accept returns on:

• Fragrances
• Wax
• Candle additives
• Wicks

This ensures we only sell quality products that have not been tampered with, diluted or exposed to temperature change. Products need to be returned at your cost, in original condition suitable for resale. For  a “change of mind” claim, a 20% admin/re-stocking fee will apply to enable us to process the claim, do quality control checks and put items back in stock online and in the warehouse.

All claims must be lodged within 7 days of receipt or delivery of goods. In the case of a lost order, please allow 7 days for it to arrive, and then lodge your claim within 7 days thereafter and contact us on 03 93051357 or email us at hello@australianluxurycandlesupplies.com.au